Afkira Travels (“AT”) is committed to safeguarding and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, transfer, and store your personal data when you visit our website or engage with our services

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1. Information We Collect

​We collect personal information to facilitate your travel arrangements and enhance your experience with us. The types of information we may collect include:

• Personal Identification Information: Name, address, email address, phone number, date of birth, and passport details.
• Travel Details: Itinerary, preferences, and special requirements (e.g., dietary needs, medical conditions).
• Payment Information: Credit/debit card details and billing information.
• Usage Data: Information on how you access and use our website, including IP address, browser type, and browsing behavior.

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2. Use of Your Information

​We utilize your personal data for the following purposes:

• Booking and Service Fulfilment: To process and manage your travel bookings and related services.
• Communication: To send you confirmations, updates, and promotional materials related to our services.
• Customer Support: To respond to inquiries and provide assistance.
• Legal Compliance: To comply with legal obligations and protect our rights.

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3. Sharing of Your Information

We may share your personal data with:

• Service Providers: Airlines, hotels, car rental agencies, and other third-party vendors essential for providing our services.
• Legal Authorities: Government agencies or law enforcement, as required by law or to protect our rights.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred.
• We do not sell, rent, or lease your personal information to third parties for marketing purposes.

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4. Data Security

• We implement reasonable security measures to protect your personal data from unauthorized access, alteration, or destruction. However, please be aware that no method of electronic transmission or storage is 100% secure.

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5. Cookies and Tracking Technologies

• ​Our website uses cookies and similar technologies to enhance user experience, analyze site usage, and personalize content. You can control cookie settings through your browser, but disabling cookies may affect certain functionalities of our website.

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6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of your personal data.
• Correction: Update or correct inaccurate or incomplete data.
• Deletion: Request the deletion of your personal data, subject to certain conditions.
• Opt-Out: Unsubscribe from marketing communications.
• To exercise these rights, please contact us at kirenrai@afkiratravels.com; ishneetmann@afkiratravels.com

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7. Third-Party Links

• ​Our website may contain links to external sites not operated by us. We are not responsible for the content or privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

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8. Changes to This Privacy Policy

• We reserve the right to update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

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9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Afkira Travels
Email: at kirenrai@afkiratravels.com; ishneetmann@afkiratravels.com
Phone: +91 98100 88734; +91 98103 61088

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Handling of Special Categories of Personal Information

Afkira Travels (“AT”) does not typically collect special categories of personal information from you or the individuals for whom you are booking. However, if such information (e.g., relating to health, mobility, or dietary needs) is provided, we strive to limit its collection and use, and handle it with the highest level of care. This information may be shared with third parties—such as airport personnel for wheelchair services—or companies supporting your travel arrangements, and it may be transferred internationally. By voluntarily providing this information, you confirm your consent (and the consent of any relevant traveller) for AT to use it for the purposes for which it was supplied.

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Customer Communications

​If you have questions about our services, wish to share a compliment, or submit a complaint, AT will need to collect your personal contact information to respond. This information may be collected through emails, phone calls, visits to our offices, or communications via online tools like social media and chat services.

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Legal, Compliance, and Crime Prevention

​We process personal information as required to meet legal, regulatory, and compliance obligations, such as responding to valid legal claims or protecting the rights and property of AT or others. Additionally, your information may be processed to detect or prevent fraud (especially related to online transactions), conduct identity verification, perform credit checks, and for auditing purposes. When visiting an AT office, please be aware that security surveillance (e.g., CCTV) may be in use for safety reasons. All such processing is carried out in accordance with applicable laws.

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Information from Third Parties

​AT may also receive your personal information from third parties you have authorized—such as a travel agent, travel coordinator, companion, or promotional partner. Additionally, individuals may refer you to AT’s services or offers; we request they obtain your consent before doing so.

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Payment-Related Information

​The information we collect during payment varies based on the payment method used. For credit or debit card transactions, AT may collect the cardholder’s name, billing address, card number, expiration date, and CVC code.

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Legal Basis for Processing Your Information

​AT will only collect, use, share, or store your personal data when there is a valid legal basis for doing so. These include:

• Contractual Necessity: To fulfil a contract with you, such as managing your booking, taking payment, and organizing travel logistics.
• Legitimate Interest: To manage and improve our customer services—for example, recording customer service calls for quality assurance or analyzing user behavior on our website to enhance your experience. We ensure that any processing under this basis is proportionate and respects your rights.
• Legal Obligation: To comply with relevant legal requirements, such as providing Advanced Passenger Information (API) to customs or immigration authorities.
• Consent: When you explicitly agree to certain uses of your data, such as receiving marketing communications or promotional offers.

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Sharing Your Personal Information

​We may share your personal information under the following circumstances:

• To improve and develop our products and services, perform analytics, and support marketing efforts as outlined in this Privacy Policy.
• With third-party service providers who assist us in delivering services, managing our IT infrastructure, preventing fraud, supporting customer service, and processing communications and transactions. These parties are contractually obligated to maintain confidentiality and process data only as instructed by AT.
• With financial institutions and payment processors to authorize and complete transactions.
• With advertising and social media platforms to present relevant marketing content (only with your consent, where required).
• With government agencies, regulators, law enforcement, and border control authorities when required by law (e.g., immigration control and travel security regulations).
• With third parties whose products or services are booked through AT, such as airlines, hotels, transfer providers, car rental agencies, tour operators, and travel agents—particularly in cases where support is required to manage your booking or address service issues.

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Use of Personal Information for Marketing, Profiling, and Analytics

​Marketing Communications and Updates

​Afkira Travels (“AT”) may use your personal information to keep you informed about products and services we believe may be of interest to you. This may include information tailored to your preferences, behavior, and previous interactions with AT—whether through our website, email communications, social media platforms, or market research. In a professional context, we may also inform you of relevant corporate travel services.

To enhance the relevance of our advertising, we may work with social media and digital platforms by sharing limited contact information (such as your name, email address, or phone number). These platforms may match this data with their own user profiles to display targeted AT advertisements. These platforms will not share additional personal data from your account with AT, nor will AT be able to identify you beyond the contact information provided.

All direct marketing communications—whether from AT or selected third parties—will be sent in accordance with your stated preferences. These may be delivered via email, SMS, social media, or other communication channels we believe are convenient and useful to you. You may opt out at any time by following the “unsubscribe” instructions provided or by contacting us directly.

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Managing Your Marketing Preferences

To protect your privacy and ensure you remain in control of your marketing choices, AT follows these principles:

• We will limit direct marketing communications to a reasonable frequency.
• We will only send communications we believe are relevant to your interests and aligned with the permissions you’ve provided.
• We may contact you regarding:
  • New developments in our offerings or services.
  • Joint marketing campaigns with our carefully selected partners.
  • Information or offers from third parties, if you have consented to receive such content.

You can manage your preferences at any time by:

• Clicking the "unsubscribe" link in marketing emails.
• Contacting AT directly.
• Updating your marketing preferences via your AT account settings.
• Adjusting your advertising preferences directly through social media or other digital platforms.

Please note: If you opt out of marketing communications, you may still receive operational messages about your bookings or service inquiries. For example, you may receive reminders about an incomplete booking or receive updates necessary to fulfil your travel arrangements.

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Analytics and Profiling 

Analytics

​We aggregate and anonymize personal data to evaluate usage patterns and improve our website, products, and services. This may include using third-party service providers. Information collected may include:

• The pages you visited before and after landing on our site.
• Browser and device details (e.g., device ID, IP address).
• Click behavior and navigation history.

We use this data to:

• Analyze demographic trends.
• Enhance customer experience.
• Improve content delivery and technical performance.
• Support business operations.

This analysis often uses browser “Cookies” and similar technologies. If you interact with social sharing tools on our site (e.g., “Like” or “Share” buttons), data may be shared with those external platforms according to your privacy settings.

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Profiling

​AT may use limited personal information—including your date of birth, gender, residence, transaction history, cookie data, and stated preferences—for profiling, which helps us:

• Understand your preferences and enhance our offerings.
• Personalize the services and offers you receive.
• Tailor digital content and advertisements to suit your interests.
• Invite you to relevant events or special offers.
• Improve internal operational efficiency.
• Prevent fraud and ensure secure access to your account.

All profiling is conducted in a way that respects your privacy. We evaluate our legitimate interest against your rights and freedoms to ensure your data is handled fairly and responsibly.

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Global Transfers of Personal Information

​Given the international nature of travel, your personal data may be transferred and stored in countries outside your country of residence, including locations with different data protection standards.

Afkira Travels ensures that all such transfers comply with applicable data protection laws. Personal data will only be transferred internationally if:

• Adequate safeguards are in place to protect your information.
• The destination country is recognized as offering sufficient legal protections.
• Contractual or legal mechanisms are implemented to ensure your privacy rights are upheld.

These measures may include:

• Standard contractual clauses approved by relevant authorities.
• Certification schemes or binding corporate rules.
• Additional security and compliance protocols when engaging third-party providers abroad.

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Data Transfers and Safeguards

To this end:

• When we transfer your personal information outside of Afkira Travels or to third parties who assist us in delivering our products and services, we obtain contractual commitments from them to ensure the protection of your personal information; or
• When we receive requests for information from law enforcement or regulatory authorities, we carefully review and validate these requests before disclosing any personal information.

Please note that if your personal information is transferred to a foreign jurisdiction, it may be subject to the laws of that jurisdiction, and we may be required to disclose it to courts, law enforcement, or government authorities in those jurisdictions.

You have the right to contact us for further information about the safeguards we have implemented to ensure the adequate protection of your personal information when transferred internationally.

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Protection and Storage of Your Personal Information

Protection of Your Personal Information

​Afkira Travels has implemented and maintains appropriate technical and organizational security measures, policies, and procedures designed to protect the personal information you provide and to safeguard your privacy. These measures include, but are not limited to:

Imposing confidentiality obligations on our employees and service providers;

Securely destroying or permanently anonymizing personal information when it is no longer needed for the purposes for which it was collected;

Implementing security procedures to prevent unauthorized access to your personal information during storage and disclosure; and

Using secure communication protocols such as SSL (Secure Sockets Layer) on our website to encrypt data transmissions. SSL is an industry-standard encryption protocol that protects online transaction channels.

Storage of Your Personal Information

​We retain your personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including managing bookings and providing related products or services as outlined in this Privacy Notice. We ensure your data is disposed of securely.

Typically, personal data will be securely destroyed seven years after collection. Where no booking is made, data will be removed no later than twelve months after collection.

In some cases, we may retain your personal information for longer periods where required by law, regulation, tax, or accounting obligations. Additionally, we may retain data longer if needed to maintain accurate records of your interactions with Afkira Travels, resolve complaints, or if litigation related to your personal information or dealings with us is reasonably anticipated.

Cookies

​A “cookie” is a small file downloaded to your device that collects information about your navigation of our website and the internet. Cookies help us provide improved website services by remembering details such as your departure point, preferences, and searches.

Cookies allow us to analyze website traffic, understand which pages are most frequently viewed, and optimize website efficiency and user experience. They also help us personalize your view of the website based on your preferences and activities and tailor marketing and advertisements to you across our site, other websites, social media platforms, and devices.

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Your Legal Rights Regarding Your Personal Information

​You have certain rights concerning your personal data. To protect your privacy and security, we may request additional information to verify your identity before processing any requests related to your personal information.

You may exercise your rights by contacting us via email at info@afkiratravels.com or by writing to us at:

Afkira Travels
58-A/1 Friends Colony East
New Delhi 110065
India

Subject to applicable laws and reasonable exceptions, we will endeavor to respond to your request within 30 days or inform you if additional information is needed to process your request.

Please note that we may not always be able to fully comply with your request, for example, if doing so would conflict with confidentiality obligations owed to others or if legal requirements mandate alternative handling.

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Right to Access

​You have the right to request a copy of your personal information that we hold, as well as details about:

• The source of your personal information;
• The purposes and legal basis for processing your data;
• The identity of the data controller; and
• The categories of recipients to whom your data may be disclosed.

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Right to Rectification or Erasure

​You have the right to request correction of any inaccurate personal information. We may verify the accuracy of the information prior to making any changes.

You may also request that Afkira Travels erase your personal information in certain limited circumstances, including where:

• The information is no longer necessary for the purposes for which it was collected;
• You have withdrawn your consent (where processing was based on consent);
• You have successfully exercised your right to object;
• The personal information has been processed unlawfully; or
• Erasure is required to comply with a legal obligation under European Union or Member State law applicable to us.

However, we are not obligated to comply with your request to erase personal information if the processing is necessary:

• To comply with a legal obligation; or
• For the establishment, exercise, or defence of legal claims.

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Right to Object to Processing (Including Direct Marketing)

​You have the right to object to the processing of your personal information when such processing is based on our legitimate interests, if you believe your fundamental rights and freedoms override those interests.

You may request that we cease contacting you for marketing purposes or that we do not transfer your personal information to unaffiliated third parties for direct marketing or any other purposes.

If you have subscribed to our mailing list, you can manage your marketing preferences by clicking the "unsubscribe" link at the bottom of our emails or by contacting us directly at kirenrai@afkiratravels.com; ishneetmann@afkiratravels.com

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Right to Obtain Information About Personal Data Transfers

​You may request a copy of, or reference to, the safeguards under which your personal information is transferred outside of the European Union. Please note that certain commercial terms may be redacted from data transfer agreements for confidentiality reasons.

Right to Restrict Processing of Your Personal Information

You may request that we restrict the processing of your personal information in the following situations:

• Where the accuracy of the information is contested, pending verification;
• Where the processing is unlawful but you do not want the information erased;
• Where the information is no longer needed for its original purpose, but is still required to establish, exercise, or defend legal claims; or
• Where you have exercised your right to object and verification of overriding grounds is pending.

Following a restriction request, we may continue to use your personal information only if:

• You have provided consent;
• It is necessary to establish, exercise, or defend legal claims; or
• It is necessary to protect the rights of another individual or legal entity.

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Complaints​

If you have concerns about how Afkira Travels processes your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office or the relevant data protection authority in your jurisdiction.

• For any questions or concerns regarding the data we hold, please contact: kirenrai@afkiratravels.com; ishneetmann@afkiratravels.com